Frequently Asked Questions

Welcome to Frenchie Club! 🐾

We know your Frenchie is more than a pet — they’re family. We’ve answered some common questions below to help make shopping for your four-legged best friend easy.

Orders & Shipping

1. How long does shipping take?

Shipping times vary depending on the product, supplier and delivery location. Please refer to the estimated delivery timeframe provided at checkout or in your order confirmation.

2. Do you ship across Australia?

We aim to make shopping easy for Frenchie lovers across Australia. Available delivery locations and shipping costs will be displayed at checkout.

3. How can I track my order?

If tracking is available for your order, you’ll receive tracking details once your order has been dispatched. Please allow some time for tracking information to update.

4. Why might my order arrive in separate packages?

Some products may be shipped separately depending on their supplier or dispatch location. If you order multiple items, they may arrive at different times.

Products & Sizing

5. How do I choose the right size for my Frenchie?

Every Frenchie is unique! We recommend checking the size chart on each product page and measuring your dog carefully before ordering. If your Frenchie is between sizes, consider the product’s individual sizing guidance.

6. Are your products suitable for all French Bulldogs?

Our products are selected with Frenchies in mind, but suitability depends on your dog’s size, age, body shape and individual needs. Always check the product description and measurements before purchasing.

7. How do I care for my Frenchie’s products?

Care instructions vary by item. Please follow the washing and care guidance provided on the product page or product label to help keep your purchase in good condition.

Returns & Refunds

8. Can I return an item?

We understand that sometimes an item may not be quite right. Please refer to our Returns & Refunds Policy for eligibility, timeframes and instructions. Your rights under Australian Consumer Law are not affected by our store policies.

9. What if my item arrives damaged or faulty?

We’re here to help. Please contact us with your order number, a description of the issue and clear photos of the item. We’ll review the details and help you with the next steps in accordance with your consumer rights.

10. Can I change or cancel my order?

Contact us as soon as possible if you need to make a change. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

Contact Us

11. How can I contact Frenchie Club?

If you have a question that isn’t covered here, we’d love to hear from you. Contact us through our Contact page and include your order number if your enquiry relates to a purchase.

12. When will I receive a reply?

We aim to respond to enquiries as soon as possible during our usual support hours. Response times may vary during busy periods.

Made for Frenchies. Inspired by love.

Thanks for being part of the Frenchie Club family! 🐶